We treat our customers like family, because your success is our success!
Our 24/7 USA-based customer care center ensures you get the help you need when it matters most!
Free 2-Day Advanced Exchange comes standard across our entire product line.
POS-X already offers award winning warranty service backed with FREE 2-Day Advance Exchange service, however, for those seeking even faster replacement service or longer warranties, you are in luck!
POS-X Extended Service Plans can expand our manufacturer’s limited warranty with easy-to-use service levels that help you make the most of your technology investment. Choose from various Extended Service Plan options at the same time you purchase your POS-X products to maximize your coverage.
Because POS-X offers different warranty lengths on their products, it is suggested that you check the individual product page for the actual warranty length.
Warranty Coverage At-A-Glance
Should a product be found to be defective, POS-X will repair or replace it with a functionally equivalent unit using the customers choice of one of the following options:
In the unlikely event of a hardware failure due to manufacturer defect, POS-X provides a 2-Day Advance Exchange to minimize the downtime you face with equipment failure. POS-X will ship the equipment via 2-Day Shipping prior to receiving the defective unit.*
The POS-X Depot Repair provides customers with the opportunity to send their product to POS-X so that our trained technicians may repair it and get you up and running in no time. In most cases, we process and complete the repair in only one to two business days.*
*Please see our full terms and conditions
Our warranty extensions will allow you to extend the standard warranty life of your POS-X product for an additional two years. This extension may be purchased at anytime before the warranty expires on your product. Please view our full terms and conditions for details.
The table below outlines the SKU’s and Product covered under each warranty extension.
|ZWE-BMP||2-Year Warranty Extension, Scanner/MSR/Pole Display|
|ZWE-CRW||2-Year Warranty Extension, Cash Drawer/Printers/Wireless Scanner|
|ZWE-TMC||2-Year Warranty Extension, Monitor/Retail Box/Customer Display|
|ZWE-TPC||2-Year Warranty Extension, POS Terminal|
Our warranty upgrades allow you to upgrade from 2-Day Advance Exchange to Next Business Day Advance Exchange for the life of your warranty.
With the purchase of an Overnight Exchange, POS-X also provides its customers with Accidental Damage coverage. This Accidental Damage covers unintentional damage that results from: liquid spills; electrical surges; and breakage due to drops, falls, or other collisions. In the event that one of your systems is accidentally damaged, simply contact us directly. Please view our full terms and conditions for details.
The table below outlines the SKU’s and Product covered under each.
|ZOE-BMP3||3-Year Next Business Day Advance Exchange, Scanner/MSR/Pole Display|
|ZOE-CRW3||3-Year Next Business Day Advance Exchange, Cash Drawer/Printers/Wireless Scanner|
|ZOE-TMC3||3-Year Next Business Day Advance Exchange, Monitor/Retail Box|
|ZOE-TPC3||3-Year Next Business Day Advance Exchange, POS Terminal|
|ZOE-BMP5||5-Year Next Business Day Advance Exchange, Scanner/MSR/Pole Display|
|ZOE-CRW5||5-Year Next Business Day Advance Exchange, Cash Drawer/Printers/Wireless Scanner|
|ZOE-TMC5||5-Year Next Business Day Advance Exchange, Monitor/Retail Box/Customer Displays|
|ZOE-TPC5||5-Year Next Business Day Advance Exchange, POS Terminal|
The exceptional warranties that POS-X has to offer have no boundaries. Although it may not be possible to offer the same warranties as in the USA and Canada, POS-X strives to provide the best coverage possible. Customer satisfaction with the POS-X product lineup is paramount to our company’s success.
For our detailed Warranty Terms and Conditions for Mexico and the rest of Latin America, please click here.
For our full Warranty Terms and Conditions, please click here.